Call controls
Launch the live call.
One agent handles the call, classifies the need, and drives the operational actions in real time.
Click here to begin the live call.
Connection
Waiting to start
Call ID
Not started
Setup
Loading call configuration and demo routes.
Live transcript
Conversation stream
Click Start Live Call to stream the conversation here.
Operational view
What Hank is doing behind the scenes
Intake summary
Listening
- Name
- Waiting for caller
- Job type
- Undetermined
- Address
- Undetermined
- Need
- Undetermined
Routing decision
Pending
Waiting for disposition
The agent will qualify the call and choose the next path in real time.
Operational timeline
No actions yet
-
Idle
CRM
Waiting for the agent to create a job or lead record.
-
Idle
Inspection
Inspection booking will appear here when needed.
-
Idle
Work authorization
Emergency authorization will appear here if required.
-
Idle
Transfer
Live handoff details will appear here if the call is routed.
Transfer handoff
Standby
Receiving team member
Not needed yet
Reason
No transfer prepared.
Summary shown on handoff
Summary will appear when the agent prepares the transfer.
Message capture
Standby
From
No message captured
Topic
No topic yet
Notes
Insurance and vendor messages will appear here if Hank logs one.